FAQ

Shipping & Delivery

 [ For detailed information on shipping, visit our Shipping & Returns page. ]

HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?

When your order begins its journey to you, you'll receive a shipment confirmation email containing a tracking link.

HOW SOON WILL I GET MY ORDER?

Orders ship between 1-3 business days of the order date. Transit time [for U.S. orders] averages 1-3 days (almost all orders are shipped via USPS).

Please contact us to inquire about expedited shipping.

DO YOU SHIP INTERNATIONALLY? 

At this time we do not ship to International countries.

Payment & Ordering

WHAT IS YOUR PRIVACY POLICY?

We promise we will never sell or give out any information you provide us, to anyone. No one wants a spam clogged inbox (including us). You can review our complete privacy policy here.

IS MY CREDIT CARD INFORMATION PROTECTED?

Absolutely. All transactions are secure and encrypted and we don't store any of your payment information.

WHAT TYPES OF PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards - Visa, MasterCard, American Express and Discover. You can also pay using PayPal.

DO YOU OFFER GIFT WRAPPING? 

Yes! Select items are eligible for gift wrapping. You can also include a gift receipt with a personal note instead of/in addition to gift wrap. On the shopping cart page (before you begin the rest of checkout) is a checkbox to indicate you'd like a gift receipt, and a text box where you can include a note to the recipient.

Other Fun Facts!

I AM A MAKER AND THINK MY PRODUCT WOULD FIT IN WITH YOUR STORE!

We always welcome emails about products that you'd love to see sold at Latitudes and Longitudes, whether it be your own or otherwise. Please send all product pitches to Meredith@livelatandlong.com.

CAN I USE YOUR GRAPHICS ON OUR BLOG?

Yes! However, if you're going to use our images, you must link back to our website. That being said, we love and appreciate any and all blogs that choose to feature our products!

DO YOU HAVE A BRICK AND MORTAR STORE?

Yes! Our brick & mortar ship is located in Manayunk, a suburb of Philadelphia, PA-at 4325 Main Street.